Legal Documentation

Terms & Conditions.

These terms govern your access to and use of CodeSpan Digital's proprietary SaaS products (BillSpan, StockSpan, PeopleSpan) and bespoke cloud engineering services.

Effective Date: September 2026 • Version 2.4
Transparent Governance Overview

By using our cloud platforms or contracting custom software development, you enter into a binding agreement with CodeSpan Digital. We prioritize clear deliverables, 100% intellectual property ownership for custom builds, enterprise-grade uptime SLAs, and strict confidentiality.

01Acceptance & Eligibility

By registering for an account, accessing any CodeSpan SaaS dashboard, or executing a Statement of Work (SOW) for engineering services, you agree to comply with and be bound by these Terms and Conditions. If you represent an organization or corporate entity, you affirm that you have full legal authority to bind that entity to these terms.

If you do not agree to these terms, you must immediately discontinue use of all CodeSpan systems and services.

02SaaS Subscriptions & License Grants

CodeSpan grants you a non-exclusive, non-transferable, revocable license to access and use our proprietary SaaS products (including BillSpan, StockSpan, and PeopleSpan) during the term of your active subscription plan.

  • You may not reverse engineer, decompile, or disassemble proprietary platform core binaries.
  • You may not resell, sub-license, or redistribute our multi-tenant SaaS infrastructure without explicit written partnership authorization.
  • You are solely responsible for maintaining the confidentiality of administrative credentials and multi-factor authentication devices.

03Custom Software & IP Ownership

For custom development engagements, web applications, and bespoke microservice implementations, upon full settlement of contract fees, 100% of the custom intellectual property, proprietary source code, database architectures, and design tokens belong entirely to the client.

CodeSpan retains no royalty claims or licensing restrictions over your bespoke code. Any pre-existing open-source libraries or underlying frameworks used remain governed by their respective standard open-source licenses (e.g., MIT, Apache 2.0).

SLA Guarantee Policy

Service Level Agreement (SLA) & Uptime Guarantee

CodeSpan Digital guarantees a 99.99% monthly system uptime for all hosted SaaS platforms and managed private cloud deployments (AWS, GCP, Azure VPC).

99.99%
Uptime Commitment

Multi-region redundancy and failover

< 15 Mins
Critical Response Time

Direct senior engineer triage

Service Credits
SLA Backed

Pro-rated billing credits if unmet

If monthly uptime falls below 99.99% due to factors within CodeSpan's direct operational control, clients on Enterprise and Dedicated VPC tiers are eligible for pro-rated billing credits upon verification through our telemetry logs. Scheduled maintenance announced at least 48 hours in advance during off-peak hours is excluded from downtime computations.

04Billing, Invoicing & Cancellation

Subscription fees are billed in advance on either a monthly or annual recurring cycle according to the selected plan. You may cancel recurring monthly plans at any time with no penalties; access continues until the end of your prepaid billing period.

Annual subscription commitments receive promotional pricing discounts and are non-refundable once the 14-day evaluation window has concluded.

05Confidentiality & Data Security

Both parties agree to treat all business records, proprietary formulas, customer lists, and financial figures as confidential information under a strict mutual non-disclosure standard. CodeSpan enforces AES-256 encryption at rest, TLS 1.3 encryption in transit, and continuous access control logging.

For complete guidelines on data processing, please consult our Privacy Policy.

06Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles. Any dispute arising out of or related to these terms shall be resolved initially through good-faith executive mediation, and if unresolved, submitted to the competent courts of Chittagong, Bangladesh.

Questions regarding these terms?

Reach out to our legal and enterprise compliance desk at legal@codespandigital.com.

Contact Legal Team
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